The Problem Analysis and Solution Method structurally applies several quality tools, and more complex ones, focusing on the identification, correction and prevention of causes of failures and non-conformities. PÚBLICO ALVOGentes, supervisors, team leaders, coordinators, engineers, technicians linked to quality and productivity, green belts and black belts. OBJECTIVE To provide resources for solving problems and non-conformities, according to the PDCA cycle. MENU 1. Problem Resolution Process; 2. Multifunctional team suited to the challenge; 3. Describe the problem in detail; 4. Containment actions; 5. Identify root causes; 6. Study alternative solutions; 7. Implement corrective actions; 8. Implement root cause prevention; 9. establish the project; 10. Standard approach to problems and similar processes; 11. Check List for resolution steps; 12. The use of PDCA; 13. Troubleshooting Tools; 14. Lessons Learned. HOURS 16 hours. Doubts? Leave us a message!